Review: Qantas Economy and Business Class Cairns to Sydney to Melbourne

Fifteen Days in Australia

A Trip to Sydney, Cairns, Melbourne, and Diving the Great Barrier Reef and Coral Sea

After disembarking the Spirit of Freedom after four insanely great days of diving the Great Barrier Reef and Coral Sea, we accompanied several of our fellow passengers to a bar in Cairns for lunch and a few drinks.  Many of the crew members of the boat met us there for a great summer afternoon.  When it was time to head to the airport, several of us split a cab for the short ride.  I’d booked my dad in business class for these two segments, while I bit the bullet and agreed to ride back in economy.  Upon check-in, the very nice Qantas check-in agent proactively changed my seat assignment to an exit-row aisle seat when she saw how tall I was – this was a very nice touch and a great way to start the trip down to Melbourne.

After passing through security, we spent some time in the Qantas Club before it was time to board for the flight.  Despite Cairns being a regional airport at best, the club was extremely well equipped and certainly much nicer than pretty much any other domestic lounge run by a carrier in the US.

Cairns to Melbourne via Sydney on Qantas

Cairns to Melbourne via Sydney on Qantas

Qantas (QF) 927
Cairns (CNS) – Sydney (SYD)
Aircraft:  Boeing 737-800
Seat:  14D (Economy Class)
Monday, January 6
4:15 PM – 8:15PM
Duration:  3:00

My dad took his seat in 1D in business class, and I kept going back to the second row of exit row seats.  The plane was a fairly new B737-800 with nice, leather seats and an in-seat IFE system.  Since I did have an exit row seat, I had tons of legroom — this was much appreciated, though even the standard seat pitch didn’t look all that bad.

Plenty of legroom in the Exit Row!

Plenty of legroom in the Exit Row!

Nice in-seat IFE on this Qantas B737-800

Nice in-seat IFE on this Qantas B737-800

Service on the flight was pretty fantastic.  We had a light snack on-board that consisted of a decent sandwich — the flight attendant from business class even brought me back some ice cream and a drink from business class at the request of my dad — a nice touch for sure.  I watched a movie on the IFE, and before I knew it, we were on final approach into Sydney.  This was one of the easier flights in economy that I’d experienced, and it was certainly a better experience than my flights on Virgin Australia a few days before.

We were scheduled to have a couple of hours in Sydney before our connecting flight departed for Melbourne, but it was delayed for about an hour.  No worries — we just headed to the Qantas Club in the domestic terminal to kill some time.  Once again, it was very well-appointed and provided a wonderful respite from the somewhat vacant domestic terminal at that hour.

Boarding for the short hop over to Melbourne began about 45 minutes behind schedule as the flight was awaiting a connecting crew.

Qantas (QF) 497
Sydney (SYD) – Melbourne (MEL)
Aircraft:  Boeing 767-300
Seat:  4E (Business Class)
Monday, January 6
10:05 PM – 11:40PM
Duration:  1:35

Since my dad enjoyed business class on the much longer between Cairns and Sydney, he offered  his seat in business class to me for the shorter flight to Melbourne.  I gladly accepted his offer, and was pretty thrilled to ride up front on this domestic version of the Qantas B767-300.   The domestic version of this aircraft is situated with 30 business class seats — five rows of six seats.  It’s a regional business class setup, with a larger, reclining seat.  It wasn’t up to the standards of the regional business class product I flew last year on Cathay Pacific, but the seat was certainly better than your typical domestic first class seat in the States.  Though I didn’t use it, the IFE on the B767-300 was via pre-loaded iPads.  Each of these IFE systems were loaded with a ton of entertainment — movies, TV shows, music, etc.  I do prefer in-seat IFE systems, but this system wasn’t that bad — especially considering there was a slot in the seat where you can hang the iPad, making it a de-facto seat-back IFE system.

The empty Business Class cabin on the Qantas B767-300

The empty Business Class cabin on the Qantas B767-300

The IFE system on the Qantas B767-300 -- an iPad

The IFE system on the Qantas B767-300 — an iPad

The business class cabin on this evening flight was practically empty.  In fact, there was only one other passenger in the business class cabin with me, and that person was seated up in row 1.   There were two flight attendants working the business class cabin, so it came as no surprise that the service on-board was pretty phenomenal.  The flight attendant was young and attractive, and actually sat with me for quite some time giving me some recommendations for things to do in Melbourne.

Thought the flight was listed as an hour and thirty-five minutes, in reality it was no more than a fifty-five minute flight, wheels-up to wheels-down.  Despite this short flight time, there was still a legit meal service.  The dish was a couscous salad with sliced,  chipotle pork, with lime.  It was very light, refreshing, and pretty delicious — a perfect snack for a short, late night flight.

Pork and couscous salad

Pork and couscous salad

The flight was over too quick, but after the end of a long day I was pretty good and ready to be in Melbourne.

This short little hop was a pretty ridiculously good flight, albeit a short one.  I was quite happy with the domestic business class service provided by Qantas — and the economy flight was pretty impressive too.

How I booked it…

Domestically in Australia, there are three major players:  Qantas, Virgin Australia, and JetStar.  This left me with several options.  Since Qantas is partners with both American and British Airways, I could easily redeem those miles for travel should the flight be expensive.  For short-haul flights, British Airways Avios would work best, as it features a distance-based award chart that can be very advantageous — especially on flights under 651 miles.  For the Cairns to Melbourne segment, I decided to use miles for a flight on Qantas.  At the time, I had very modest balances of both British Airways Avios and American Airlines miles.  I ultimately wanted to fly the both of us in business class, but unfortunately there was only one seat in business left on the Cairns to Sydney segment.   The cheapest way to do this flight in business was with American miles, as it only ran 17,500 miles for this one-way flight in business class.

17,500 miles for a one-way in business class "Wholly Within" Australia

17,500 miles for a one-way in business class “Wholly Within” Australia

Australia one of the "Wholly Within" listed countries

Australia one of the “Wholly Within” listed countries

I then used British Airways Avios for another ticket on the same flights, but in economy.  This came to 14,500 Avios due to the distance of Cairns – Sydney – Melbourne clocking in at two segments (10,000 + 4,500 avios).  See this post for a background in the distance-based British Airway Avios program.

Avios Redemption Chart Courtesy:  British Airways

Avios Redemption Chart
Courtesy: British Airways

 

2014 Mid-Year Travel Report

Where has the time gone?

I can’t believe that six months ago, I’d already rung in the New Year in Sydney, Australia — it seems like yesterday!

As the mid-point of the year has now come and gone, I figured it was that time of the year to compile my travel statistics for the year thus far.  Though I’ve taken a couple wonderful trips, my rate of travel lags FAR behind my pace in 2013.  This is due a number of reasons:

  • This year, I’ve focused on burning the tons of miles that I accumulated from flying over 150,000 miles in 2013
  • This year, I’ve taken a few very long trips instead of a dozen quick trips and weekend getaways
  • This year, I’m no longer taking trips “just because” due to the new Premium Qualifying Dollar requirement instituted by United.  This reduced the incentive for me to look for and fly cheap tickets for random weekends to various places, since status is no longer calculated solely by the distance one flies — there’s a dollar spent aspect to it now.

Despite a large reduction in distance traveled, I’ve still had an incredible traveling year thus far in 2014…

My trips thus far have included:

  • The last Two-thirds of my trip to Australia in January
  • A trip to see the family in Tampa in February
  • A work trip to New Orleans in April
  • 2.5 weeks in Europe for a 12-night cruise and 4 days in Ireland in May
  • A weekend in New York in June

2014 Mid-Year Travel Statistics

It appears that so far, I have:

  • flown 21 flights to 19 airports
  • flown 26,417 miles
  • visited 5 countries (3 new:  Australia, Italy, Greece)
  • visited 4 continents (1 new:  Australia)
  • Crossed the Atlantic Ocean twice and the Pacific Ocean once
  • flown 9 airlines (5 new:  Virgin America, Qantas, Hinterland Aviation, Ryanair, AerArann Islands)

    Flights thru 01 July 2014 (future flights in white)

    Flights thru 01 July 2014 (future flights in white)

For comparison’s sake, by this point in 2013, my year-to-date travel looked like this:

  • 49 flights to 28 airports
  • 94,176 miles flown
  • 7 countries (6 new:  Brazil, Argentina, Chile, Turkey, UAE, Japan)
  • Crossed the Atlantic Ocean and Pacific Ocean Twice

    Travel from January - June 2013

    Travel from January – June 2013

The Quest for United Airlines Premier Status

As previously mentioned, United’s addition of the Premium Qualifying Dollars criteria to the Premier Qualification process almost entirely diminished all incentive I had to seek out low fares for weekend trips that would accumulate miles.  I simply haven’t done that at all this year, and as such, it’s evident that I haven’t even tried to re-qualify for Premier 1K.   In addition to this, most of my vacation time this year has been taken up by two very long trips (Australia and Europe), so I just don’t have the time off to take long weekends frequently.  Sadly, I haven’t really gotten to enjoy my United Premier 1K status, simply because they’ve taken away much of the incentive to actually fly United.  I’m not sure that’s the point of a loyalty program.

United Premier Qualifying Stats YTD in 2014

United Premier Qualifying Stats YTD in 2014

Yup, that’s only 5 flights for 4,264 miles and $954 spent.

By contrast, at this point last year, I was here:

2013 United Premier Qualifying Status as of 01 July 2013

United Premier Qualifying Status as of 01 July 2013

That’s 42 flights for 85,387 miles — just a slight increase over this years’ totals, huh?  By this point last year, I’d already qualified for Premier Platinum status (75,000 miles) and was well on my way to Premier 1K (100,000 miles), which I achieved in August.

Though I may not be a high-value customer for United, that is still quite a bit of business they are losing from me.  Then again, the fact that I’ve been burning miles instead of paying and earning them has a major hand in my lack of Premier qualification – I simply haven’t been paying for flights this year.

The Rest of 2014…

I do have quite a bit of travel planned for the rest of the year.  The biggest trip is another mileage redemption — an around the world trip in October to Munich for Oktoberfest, Bangkok, Shanghai, Hong Kong, and Tokyo in first class.  This trip was booked using most of my balance of US Airways miles.  The rest of my planned trips this year are largely paid trips, as my mileage accounts are now pretty much decimated!

Future travel in 2014 (projected)

  • Charleston, SC for a Bachelor Party in August
  • Auburn, AL for the Arkansas @ Auburn football game over Labor Day Weekend
  • Las Vegas for BAcon (Boarding Area’s Blogger Conference) in September
  • Munich for Oktoberfest
  • Bangkok, Shanghai, Hong Kong, and Tokyo after Oktoberfest
  • Weekend trip to Iguazu falls in Brazil and Argentina in November

With these trips, my total travel for 2014 is projected to be:

  • 41 flights to 35 airports
  • 67,208 miles flown
  • 13 countries visited (3 new:  Australia, Italy, Greece)
  • 5 continents visited (1 new:  Australia)
  • Crossing the Atlantic Ocean three times and the Pacific Ocean twice
  • Flights on 17 airlines (8 new:  Virgin Australia, Qantas, Hinterland Aviation, Ryanair, AerArann Islands, JetBlue, China Eastern, ANA)

    Projected 2014 Total Travel

    Projected 2014 Total Travel

Again, for comparison’s sake, here were my year-end statistics for 2013:

  • 89 flights to 37 airports
  • 151,864 miles flown
  • 7 countries (6 new:  Brazil, Argentina, Chile, Turkey, UAE, Japan)
  • Crossed the Atlantic Ocean four times and Pacific Ocean three times
  • Flights on ten airlines (3 new:  TAM, LAN, Cathay Pacific)
2013 Travel

2013 Travel

Though it looks like a major decrease in distance traveled this year, I’m certainly making up for it by taking long trips to some incredible destinations.  In fact, I’ve spent more time away from home this year than I did at this point last year, meaning I’ve spent much more time at these destinations instead of flying to the a destination, so that’s a good thing!  After all, the destination is what travel is all about… right?

 

 

Fifteen Days in Australia – Planning

Fifteen Days in Australia

A Trip to Sydney, Cairns, Melbourne, and Diving the Great Barrier Reef and Coral Sea

Planning

Putting a two-week vacation to Australia is no small feat.  Doing so almost purely using frequent flyer miles for ones’ flights can be even more difficult, as finding award availability to Australia over New Years is a very, very tall order.  Nonetheless, I managed to throw together a memorable 15-day trip to Australia during in which almost all of the transportation and some of the hotels were paid for with miles.  Here’s how I planned everything…

International Flights

As previously mentioned, I speculatively reserved two Global First Class seats on United for a Christmas Day flight from Los Angeles (LAX) to Sydney (SYD) since I’d always wanted to go to Australia.  Since I was fortunate enough to have a relatively large stash of United miles along with 1K status with United, I always kept my miles tied up in speculative awards since it ultimately costs nothing for a United passenger with at least Platinum status to refund or change these awards.

United Global First Class Suite - from United Airlines

United Global First Class Suite – from United Airlines

For months I tossed around the idea of spending New Years Eve in Sydney to friends, and it never seemed to really stick.  During a trip back home last September, I casually mentioned the idea of heading to Australia to my dad.  I never thought he’d accept the offer since he’s always maintained that he would never spend that amount of time on an airplane.  However, it seems the offer of first class seats to Australia dramatically changed the situation.  After conferring with my mom, my dad enthusiastically accepted my offer — and just like that, the serious planning for Australia began. At that time, I had two one-way trips to Sydney in United Global First Class booked.   I had them both originating in Tampa since I planned to be there for the Christmas holiday.  Since neither United nor one of its Star Alliance partners offered a nonstop flight from Tampa to Los Angeles, we were forced to take a layover somewhere.  Due to favorable flight times and the availability of first class award space, we decided to transit through Washington-Dulles (IAD) en route to LAX.

The Original 2 one-way awards on United.  80,000 miles each.

The Original 2 one-way awards on United:  TPA-IAD-LAX-SYD (80,000 miles each)

I had about 60,000 miles left in my United account, and I had a speculative round-trip award booked to Rio de Janeiro for the World Cup.  Since I’d already been to Brazil three times in 2013 alone (including here and here), I happily canceled my trip to the World Cup in favor of finding the two of us a way home from Australia!  It basically came down to the following decision:  Take my dad on a once-in-a-lifetime trip to Australia OR Go to the World Cup in Brazil (and subsequently visit Brazil for the 4th time in 14 months). For me, the decision was easy:  we were going to Australia! Once I had the 100,000 miles from my World Cup trip refunded to my account, I started to look for a return routing back to the United States.  Ideally, I wanted a first class award. Sadly, there were no non-stop routings from Australia back to the United States available at any time during January 2014, so I was forced to come up with a backup plan and transit home via Asia.  On United’s website, the award search engine will not give you every combination of flights available when you search something like Sydney to Washington DC.  Instead, you need to break the flight up into smaller segments.  By doing this, I was able to find the following routing in first class on Thai, Air China, and United:

sdf

Original Return:  SYD-BKK-PEK-NRT-SFO (Thai First / Thai Business / Air China First / United First)

I found the above individual segments available, but the United Award booking engine would not piece this itinerary together, as it frequently struggles with putting together multi-segment award itineraries.  In order to book this award, I dialed up the United Premier 1K phone line and had the friendly agent convert my one-way awards to Australia into round-trip awards that included the return home above. Before I hung up the phone with the United agent, I mentioned how I wished that there was award space available on one of the non-stop United flights from Sydney back to the States since I knew my dad would not be too excited about the prospect of spending 40-some hours on our flights home.  The agent then offered to put in a wait list request for first class award space on both the Sydney routes to the States (Los Angeles and San Francisco). Not thinking much of it, I agreed and then ticketed my award with the crazy routing. Not two hours later, I received an e-mail from Untied indicating that my wait list request had cleared for my preferred date for the Sydney to San Francisco (SFO) segment!

My Wait list confirmation email!

My Wait list confirmation email!

I immediately called United back, and sure enough — they opened non-stop first class space from Sydney to San Francisco!  I easily tacked on a non-stop flight from SFO to Washington-National (DCA) for myself, and a flight back from SFO to Tampa via Charlotte on US Airways for my dad.

dfg

Return flights:  SYD-SFO-DCA (blue is my flight from SFO on United); SYD-SFO-CLT-TPA (red is my dad’s flights from SFO on US Airways)

Just like that, we had ourselves flights to and from Australia!

Finally had the long flights booked!

Total Cost:  160,000 miles each X 2 = 320,000 United miles (United Global First Class)

Total cost:  160,000 miles each X 2 = 320,000 United miles

What to do in Australia?

With the tough part taken care of, I then started to talk to my dad about what, exactly he wanted to do while we were in Australia.  One thing I was adamant about was spending New Years Even in Sydney, as I wanted to see the celebration on Sydney Harbor.  As such, I’d reserved a room at the Sheraton on the Park in Sydney for five nights, departing on New Years Day. The number one thing my dad wanted to do on this trip was to dive the Great Barrier Reef.  My dad and I were certified SCUBA diving together when I was twelve years old, and have always enjoyed going on dive trips together — and Australia would basically be the epitome of all our dive trips!  I knew that the Cairns / Port Douglas area was the gateway to the Great Barrier Reef, so I started looking at options.  With the exception of a few day trips to the GBR, many of the diving options were multi-day live-aboard dive trips.  I broached this idea to my dad, and he was once again VERY enthusiastic about this.  I researched the various live-aboard dive boats that leave from Cairns, and based on reviews and descriptions, we decided to take a very highly recommended, four-day dive trip to the Great Barrier Reef and Coral Sea aboard the Spirit of Freedom.  Though it was one of the pricier options, we figured that it would be well worth the cost for such a “bucket-list” experience.  After a few e-mails back and forth to the folks at Spirit of Freedom, we were all set to depart Cairns on 02 January and return on 06 January.

Red = 4-day GBR and Coral Sea itinerary *Map from Spirit of Freedom

Red = 4-day GBR and Coral Sea itinerary
*Map from Spirit of Freedom

That left us three days until our return flight back to the States from Sydney.  I broached a couple of ideas to my dad including a trip to the Outback or spending a few days in Melbourne.  After asking around, he told me he wanted to do Melbourne — so that was the plan!

Domestic Flights

With the details planned out of what we wanted to do in Australia planned, I then turned to flights.  Domestically in Australia, there are three major players:  Qantas, Virgin Australia, and JetStar.  This left me with several options.  Since Qantas is partners with both American and British Airways, I could easily redeem those miles for travel should the flight be expensive.  For short-haul flights, British Airways Avios would work best, as it features a distance-based award chart that can be very advantageous — especially on flights under 651 miles.  At the same time, both Virgin Australia and JetStar are relatively low-cost airlines that sell somewhat cheap and reasonable flights domestically in Australia. I weighed my options for a couple of days and decided to buy our flight from Sydney to Cairns (via Brisbane) on New Years Day from on Virgin Australia.  Though it wasn’t cheap (around $240 per person), it was the only choice with a reasonable departure time (10am).  The mileage option would have required a 6am flight on New Years Day — no thank you. For the Cairns to Melbourne segment, I decided to use miles for a flight on Qantas.  At the time, I had very modest balances of both British Airways Avios and American Airlines miles.  I ultimately wanted to fly the both of us in business class, but unfortunately there was only one seat in business left on the Cairns to Sydney segment.   The cheapest way to do this flight in business was with American miles, as it only ran 17,500 miles for this one-way flight in business class.

17,500 miles for a one-way in business class "Wholly Within" Australia

17,500 miles for a one-way in business class “Wholly Within” Australia

Australia one of the "Wholly Within" listed countries

Australia one of the “Wholly Within” listed countries

I then used British Airways Avios for another ticket on the same flights, but in economy.  This came to 14,500 Avios due to the distance of Cairns – Sydney – Melbourne clocking in at two segments (10,000 + 4,500 avios).  See this post for a background in the distance-based British Airway Avios program.

Avios Redemption Chart Courtesy:  British Airways

Avios Redemption Chart
Courtesy: British Airways

Our last flight of the trip required a positioning flight from Melbourne back to Sydney.  I checked the option of award space on the Melbourne to Sydney tag-on flight that’s operated by United, but there was no award space available on that AT ALL.  The good thing about this flight is that Qantas runs hourly non-stops on the route, and as such, the prices are pretty reasonable.  We ended up just booking the flight in cash for less than $100 per person.

Screen Shot 2014-07-01 at 8.59.06 PM

Domestic Australia Flights — Purple: Virgin Australia; Red: Qantas; Cyan: Spirit of Freedom positioning flight via Hinterland Aviation

Total cost:  17,500 American Miles + 14,500 BA Avios + ~$680.

Hotels

As previously mentioned, I was able to get a very nice rate at the Sheraton on the Park in Sydney over New Years.   With its central Sydney location, it was perfect for getting around the city.  I use the phrase “very nice rate” lightly — as it was still pricey — just not nearly as obscene as the pricing at other properties in Sydney over New Years. We also found a pretty cheap rate at the Holiday Inn Cairns for our one and only night there before our dive trip. We agonized for a bit over our hotel selection in Melbourne.  We were torn between the Grand Hyatt and the Park Hyatt properties, but ultimately decided to stay at the Park Hyatt due mostly to the fact that some of my most amazing hotel stays up to that point had been at Park Hyatt properties (Tokyo, Dubai, and Zurich).  I used Hyatt points for two of the nights and we paid for the last night at this property.

Park Hyatt Melbourne

Park Hyatt Melbourne

The End Result

Booked with miles / points:

  • Domestic flights in United First Class from TPA-IAD-LAX
  • International flight in United Global First Class from LAX-SYD
  • Domestic flights in Qantas Business and Economy Class from CNS-SYD-MEL
  • 2 nights at the Park Hyatt Melbourne
  • International flight in United Global First Class from SYD-SFO
  • Domestic flight in United First Class from SFO-DCA and in US Airways First Class from SFO-CLT-TPA

Booked with cash

  • 5 nights at the Sheraton on the Park, Sydney
  • Domestic flights in Virgin Australia Economy Class from SYD-BNE-CNS
  • 1 night at the Holiday Inn, Cairns
  • 4 nights Great Barrier Reef and Coral Sea dive trip on the Spirit of Freedom
  • 1 night at the Park Hyatt Melbourne
  • Domestic flight in Qantas Economy Class fromMEL-SYD

    sdf

    The End Result!

 

United’s Premium Service Business Saver Award Availability is Much More Sparse than its Competitors’

It’s been widely documented that United Airlines has implemented a series of devaluations to its MileagePlus loyalty program.  First, there was the move to add a dollar spend amount to Premier Status qualification through the added criteria of “Premium Qualifying Dollars.”  Then, United announced a major devaluation of their award chart which hit premium international travel particularly hard.  It also created essentially a separate, more expensive chart for travel redeemed on one of United’s Star Alliance partners — the partners that supposedly make membership in Star Alliance so valuable.  Finally, last week, United announced their new plan for accruing redeemable miles in its 2015 MileagePlus program — it will based purely on ticket price, and not on the mileage flown, which is essentially bad for anyone who is somewhat price-sensitive, and is buying their own tickets.  This revenue-based system appears to be a carbon-copy of the same plan that Delta announced this past February, leading many to accuse United of simply copying Delta on things that arbitrarily “sound like a good idea.”

To counteract these devaluations, one might think that United may increase award availability so it’s not all bad for the consumer.  Alas, that is not the case.  Though United continues to have pretty good saver award availability on international awards, it has become increasingly hard to find a saver award — particularly for a premium cabin on a transcontinental domestic flight.

Case in point:  United’s Premium Service flights from New York (JFK) to Los Angeles (LAX) and San Francisco (SFO).

These flights are operated by two-class Boeing 757-200s with a special, two-class configuration featuring 28 lie-flat, business class seats.  I was alerted by a friend that the availability of these seats is absolutely dismal, so I looked into it and then decided to compare it with the availability of “saver” level award seats in both Delta and American’s programs.

What I found was much worse than I thought.

United Premium Service Award Availability

Below are the availability calendars for United’s Premium Service Saver-level award availability for JFK-LAX for the entire schedule.
*Yellow denotes saver economy space is available.  Blue denotes BusinessFirst is available, and Green denotes both economy and BusinessFirst is available.

Screen Shot 2014-06-17 at 8.42.52 PM Screen Shot 2014-06-17 at 8.50.18 PM Screen Shot 2014-06-17 at 8.50.45 PM Screen Shot 2014-06-17 at 8.51.08 PM Screen Shot 2014-06-17 at 8.51.32 PM Screen Shot 2014-06-17 at 8.51.58 PM

That’s right.  For the entire year, there is award space for only three dates for BusinessFirst — and all are within the next three days.

The availability is much the same for the opposite direction:  LAX-JFK:  3 dates in the next year; ironically enough including Christmas Eve.

Screen Shot 2014-06-17 at 8.53.46 PM Screen Shot 2014-06-17 at 8.55.20 PM Screen Shot 2014-06-17 at 8.55.43 PM Screen Shot 2014-06-17 at 8.56.00 PM Screen Shot 2014-06-17 at 8.57.44 PM Screen Shot 2014-06-17 at 8.58.02 PM

I then decided to look at the other United Premium Service route to San Francisco, only to find similar results (I’ll spare you all the calendar shots.)

JFK-SFO:  Slightly better, with 6 days of BusinessFirst open

SFO-JFK:  The worst of the whole bunch:  only 2 days with BusinessFirst saver open, and very little economy space open at all.

After seeing this paltry availability for United, I figured that surely it was probably just as bad for Delta and American.

Notsomuch…

Delta Transcontinental BusinessElite Award Availability

Upon studying the Delta award availability (which is much more difficult to navigate than United’s), I found that on its JFK-LAX premium route with all flat-beds in its Transcontinental BusinessElite product, there was actually pretty good availability for saver-level seats after September.  In fact, in October, it’s pretty wide open (the Green dates indicate Saver availability).  The same was true with return flights from LAX-JFK.

Screen Shot 2014-06-17 at 9.20.39 PM

Screen Shot 2014-06-17 at 9.25.46 PM

Delta’s Domestic Award Chart

It is worth noting that Delta has a couple different levels of “Saver” awards, based on seasonality, so a Saver award could cost you either 50,000 or 65,000 round trip (since no one-way awards are offered on Delta).  Delta’s online award search engine is also vastly inferior to that of United, so there’s always that.

American Airlines A321T Award Availability

American Airlines had a simllar pattern of availability as did Delta.  Though this summer’s business or first class “MileSAAver” level availability was slim-to-none, it looked pretty good after August.   Below is American’s chart for Business class MileSAAver awards on its non-stop JFK-LAX route on its new A321T, 3-class “Flagship Service” flights.  It’s also worth noting that first class availability was just as readily available after the summer time.

Screen Shot 2014-06-17 at 9.30.15 PM

 So what does this tell us?

For starters:  don’t plan on being able to use your United miles to fly on its Premium Service flights anytime soon.  This is just another deficiency that’s a result of a littany of #flyerUNfriendly “enhancements” to United’s formally industry-leading MileagePlus loyalty program.

Though it faces major competition in a continually evolving US air travel market,  United seems to cherry-pick the things that it copies from other airlines, such as Delta’s Skymiles medallion qualification and revenue-based earning program.  At the same time, it seems to ignore other very important things such as creating operational efficiencies by decreasing the reliance on regional carriers, and rewarding customers with at least making premium transcontinental flights obtainable with miles.  It could always mean that United is filling all these high dollar seats with paying customers while their competition is not, but given United’s recent reports of profitability (or lack thereof), I really doubt it.

Booking a Transatlantic Flight on Aer Lingus with British Airways Avios

Updated January 29, 2015:  This particular award will no longer be available once the new British Airways award chart goes into effect for bookings made after April 28, 2015.  This award in business class will increase to 37,500 Avios, each way.


 

I recently reported on my experience flying Aer Lingus business class from Shannon to Boston last month to conclude my European vacation.  I did so with the use of one of the best valued awards that currently exist to get across the Atlantic — British Airways Avios for travel on Aer Lingus.  In the rest of this post, I will detail how one can easily fly from Boston to Ireland in business class for fewer miles than most airlines charge for a one-way in economy.  I’ll hit the following points in this post:

  • The Sweet Spot on British Airways’ Award Chart
  • Checking Award Availability
  • Calling British Airways to Book
  • Fly in Style for Cheap
  • How to get British Airways Avios…. if you don’t fly British Airways

Continue Reading →

Analysis: How Will United’s New 2015 Revenue-Based MileagePlus Program Impact You?

Yesterday, United Airlines announced the new MileagePlus earning structure for award miles that will go into effect on March 1, 2015.  Basically, United is changing the way one earns miles from a system based on the mileage flown to a system based on the price of one’s ticket.  Customers will no longer be able to rack up tons of miles by finding deals on long-distance trips.  The only way one will be able to earn miles flying United is by the price of the ticket.

This change only affects the earning of Redeemable Miles (RDM) within the United program — these are the miles that one earns and then can redeem for free travel.  This change does NOT change the way one accumulates Premier Qualifying Miles (PQM) — the miles that determine one’s status with the airline.  United announced changes to that system last June, and they took effect on January 1.  Those changes added a Premier Qualifying Dollar requirement in order to qualify someone for elite status.

The basics to Tuesday’s announcement are as follows according to United’s website:

As of March 1, 2015, the award miles you earn on most United and United Express tickets will be based on your ticket price (that is, base fare plus carrier-imposed surcharges) instead of the distance you fly, so members will be rewarded for their travel spending on United.  And when you have Premier status, you’ll earl even more.

Earning Rates are below, as listed on the United site:Screen Shot 2014-06-11 at 9.36.33 PM

Some important caveats follow here from the United site:Screen Shot 2014-06-11 at 9.36.47 PM

This highlights a few important points:

  • There are no longer RDM bonuses for class of travel and Premier status, as those bonuses are contained in the earning rates
  • This system only pertains to United-ticketed flights.  Flights ticketed and flown by partner carriers will still earn RDMs based on mileage flown.
  • There is a cap of 75,000 miles earned on any flight

Are you confused yet?

The changes announced this week definitely have a profound affect for those frequent flyers who rack up miles and/or status on cheaper tickets.  It essentially kills the value proposition in this opportunity.

I decided to perform an analysis on these changes to figure out:

  • How this change affects different types of elite customers
  • How this change affects different types of flights
  • What is the break-even price of a ticket where the RDMs earned in 2015 equals that of 2014
  • How this change affects general populations of customers
  • How this change affect my travel profile

I knew that this change would be potentially catastrophic for me, but I wanted to run the numbers to see just how bad it really is.  I decided to run an analysis based on four flights from my home base, Washington-Dulles.  In order to account for different types of flights, I priced out the following round trips:

  • A short-haul trip from Washington-Dulles (IAD) to Newark (EWR)
  • A trans-continental flight from Washington-Dulles (IAD) to San Francisco (SFO)
  • A long-haul, Trans-Atlantic flight from Washington-Dulles (IAD) to London-Heathrow (LHR)
  • An ultra long-haul flight from Washington-Dulles (IAD) to Singapore (SIN) with a routing through Chicago-O’Hare (ORD) and Hong Kong (HKG)

I priced all of these flights on June 11, 2014 for the following booking scenarios:

  • Last minute booking (~1 week):  June 18-21 for IAD-EWR and IAD-SFO; June 18-25 for IAD-LHR and IAD-SIN
  • Booking 5-weeks out:  July 16-19 for IAD-EWR and IAD-SFO; Jun 16-23 for IAD-LHR and IAD-SIN
  • Booking in advance (3 months):  September 11-14 for IAD-EWR and IAD-SFO; September 11-18 for IAD-LHR and IAD-SIN

Screen Shot 2014-06-11 at 9.34.22 PM

So what does this analysis tell us for…?

General Members:

  • It’s a win for short-haul since not getting 500-mile minimums
  • All-in-all a bad thing for Trans-Continental fares; especially the most discounted fares
  • Not terrible for long-haul unless buying a cheap, economy ticket
  • Terrible for ultra long-haul in economy; bad for business; great in full-fare First class

Premier Silver Members:

  • All in all, it’s okay unless paying super cheap fares planned far in advance for short-haul
  • Trans-continental travel is terrible unless buying last-minute, first class fares
  • Transatlantic looking good unless buying cheap, economy fares
  • Terrible for economy fares of all kinds on ultra long-haul.  Business is a small improvement unless a “discount business” fare;  first is massive increase

Premier Gold Members:

  • Slight increase for everything except for cheap, economy tickets.  Last minute F is an increase
  • Trans-continental travel is terrible unless buying last-minute, first class fares
  • Transatlantic looking good unless buying cheap, economy fares
  • Terrible for economy fares of all kinds on ultra long-haul.  Business is a small improvement unless a “discount business” fare;  first is massive increase, but capped at 75K

Premier Platinum Members:

  • Slight increase for everything except for cheap, economy tickets.  Last minute F is an increase
  • All-in-all a bad thing for Trans-Continental fares; especially the most discounted fares
  •  Not terrible for long-haul unless buying a cheap, economy ticket
  • Terrible for economy fares of all kinds on ultra long-haul.  Business is a small improvement unless a “discount business” fare;  first is massive increase, but capped at 75K

Premier 1K/GS Members:

  • Slight increase for everything except for cheap, economy tickets.  Last minute F is an increase
  • All-in-all a bad thing for Trans-Continental fares; especially the most discounted fares; start to realize some increases in first tickets
  • Good thing for Trans-Atlantic flights, except for cheap economy tickets
  • Terrible for economy fares of all kinds.  Business is a small improvement unless a “discount business” fare;  first is massive increase, but capped at 75K

What does this analysis tell us for different types of flights?

Short-Haul Flights

  • For the most part, an increase in RDMs, with the exception of cheap economy fares for elites.

Trans-Continental Flights

  • Major decrease in RDMs.  The exception is for last-minute, expensive first class fares.

Trans-Atlantic Long-Haul Flights

  • Increase in RDMs for everything except discount economy fares (>$1,300)

Ultra Long-Haul Flights

  • Major decrease for any economy fares.  Huge increase for first class fares and for more expensive business class fares.
  • Notice that RDMs are capped at 75,000 RDM per round-trip.  This caps off the potential earning for long-haul first class tickets, BUT even in some of the most drastic circumstances, one would still earn more RDMs in this new system for any round trip less than 21,429 miles (assuming that passenger is a 1K or GS, flying in Global First Class).

Break-even Ticket Prices

I continued to analyze for each of these scenarios exactly how much one would need to spend on a ticket in the 2015 MileagePlus Program to earn the same amount of miles as they would in the 2014 MileagePlus Program.  I also added in several mileage milestones to use as guidelines to see how much one must spend on a ticket in 2015 to receive the same amount of RDMs as they would have in 2014.

Screen Shot 2014-06-11 at 9.35.03 PM

How do these changes affect you?

  • Occasional flyer who buys cheap tickets:
    • It really doesn’t affect you that much.  You will earn fewer RDMs on most cheap, economy fares, but it wouldn’t be in such a volume to cause you to avoid United.
  • Frequent Flyer (Elite) who primarily flies Trans-continental flights:
    • This devaluation hurts you unless you purchase relatively last-minute, first class tickets.
  • Frequent flyer (Elite) who shops for cheap tickets and deals; Mileage Runners:
    • It’s time to start looking at other programs.  This is a significant devaluation from a RDM perspective, and there are better options out there (for now).  United MileagePlus is no longer a good value for earning RDMs.
  • Frequent flyer (Elite) who flies on expensivefares (last-minute or premium fares):
    • This change is potentially extremely lucrative for you.  Specifically, if you fly expensive short-haul tickets, or long-haul flights in premium cabins.

Essentially, the everyday leisure traveler does not gain much from this, and is actually hurt a little bit as far as mileage accrual, but not enough to where it should sway them from United.  The big winner here is the corporate traveler whose company is most likely bankrolling their flights.

So, I suppose these changes aren’t all bad… unless you’re the one playing for the ticket.

What does this mean for me?

As an elite (United Premier 1K) customer who primarily flies cheap tickets – especially cheap trans-continental and long-haul fares, this devaluation is a game-changer and deal-killer for me.  I will no longer be using United Airlines as my airline of choice unless they’re clearly the least expensive choice on a trip that I must take.

I plan to status-match or challenge with American Airlines, who has yet to change to a revenue-based system (for now).  Once this challenge is complete, I may fly United to bank some RDM miles before this change on March 1, 2015.

In conclusion

This is a game-changer for me.  Honestly, it’s a huge devaluation for the frequent-flyer / points community.  However, all is not lost, as this change is not the End-of-the-World for the occasional leisure traveler.  This new MileagePlus Program clearly benefits those that United deems to be their more valuable customers – those who spend top dollar on premium tickets and those who spend really high amounts on otherwise cheap tickets.  I can see the potential benefit in this for United, even though it significantly alters my personal travel profile.  It will be interesting to see if this alters United’s customer loyalty enough to influence their bottom line in one way or another.